Connection to Independence. ARKANSAS RELAY arkansasrelay.com/captel Captioned Telephone (CapTel) service from Arkansas Relay offers the ability for anyone with hearing loss to communicate on the telephone independently. LISTEN, READ and RESPOND to callers with ease on the CapTel phone! If you have a hearing loss and are eligible to use the CapTel service, contact Telecommunications Access Program (TAP) and a representative will provide you a CapTel phone at no cost 800-981-4463 TAP Information www.arkansasrelay.com/tap Capel Information: www.arkansasrelay.com/captel * Eligibility is based on verification of one's hearing loss and a family's f status. CapTel is a registered trademark of Ultratec, Inc.